These Terms and Conditions ("Terms") constitute a legally binding agreement between you and LIT AI Labs Private Limited ("LIT AI Labs," "Company," "we," "us," or "our"), incorporated under the Companies Act, 2013, with its registered office at 610, Venus Atlantis Corporate Park, 100 Feet Road, near Shell Petrol Pump, Prahlad Nagar, Ahmedabad, Gujarat 380015, India.
Acceptance of Terms
By accessing, browsing, registering for, or using our website at https://litailabs.com ("Website") or any products, platforms, applications, and services offered by LIT AI Labs (collectively, the "Services"), you irrevocably agree to be bound by these Terms, our Privacy Policy, and any additional terms, guidelines, or policies referenced herein or applicable to specific Services.
Overview of Services
LIT AI Labs is a technology company that develops, operates, and manages a suite of AI-powered and SaaS products and services, including but not limited to:
- Bot Made Easy — Unified account management, authentication, subscription billing, and payment processing ecosystem serving as the centralized gateway for all LIT AI Labs products
- Build E-Commerce — No-code e-commerce platform supporting D2C (Direct-to-Consumer), Multi-Vendor Marketplace, and B2B (Business-to-Business) commerce models
- Nutrify Me AI — AI-powered health and nutrition advisory application
- RapidSales — Sales automation platform with telephony (Twilio, Plivo) and email integration
- EzeeChatbot — AI chatbot and conversational automation platform
- Social Butterfly — Social media management, scheduling, and analytics tool
Eligibility
3.1 Age Requirement
You must be at least 18 years of age (or the age of majority in your jurisdiction, whichever is higher) to use our Services. By using our Services, you represent and warrant that you meet this age requirement.
3.2 Authority
If you are using our Services on behalf of a business, organization, or other entity, you represent and warrant that you have the legal authority to bind that entity to these Terms, and "you" and "your" shall refer to that entity.
3.3 Compliance
You represent and warrant that your use of the Services complies with all applicable local, state, national, and international laws and regulations. You are solely responsible for ensuring that your use of our Services is lawful in your jurisdiction.
Account Registration & Security
4.1 Unified Account System
Access to LIT AI Labs products and services is managed through Bot Made Easy, our unified account management ecosystem. By creating an account through Bot Made Easy, you gain access to all LIT AI Labs products included in your subscription plan.
4.2 Account Responsibilities
You are solely and entirely responsible for:
- Providing accurate, current, and complete information during registration
- Maintaining the confidentiality of your login credentials, API keys, and access tokens
- All activities that occur under your account, whether or not authorized by you
- Promptly notifying us of any unauthorized access or security breach at prakhar.d@hashtechy.com
4.3 Account Actions by Us
We reserve the right, at our sole and absolute discretion, to:
- Suspend, disable, or terminate your account at any time, with or without cause, with or without notice
- Require additional identity verification or documentation
- Restrict or limit access to certain features or Services
- Reclaim usernames, subdomains, or other identifiers that are inactive, misleading, or infringing
4.4 Account Deletion by User
You may request deletion of your account at any time in accordance with our Privacy Policy (Section 11). Account deletion is irreversible, and we shall not be liable for any loss of data, configurations, integrations, or access resulting from account deletion.
Subscriptions, Payments & Billing
5.1 Subscription Plans
Our Services are offered on a subscription basis with various plan tiers (including free/trial tiers, if available). Features, usage limits, support levels, and pricing vary by plan and are described on our Website and within the relevant product.
5.2 Free Tiers and Trials
We may offer free tiers, free trials, or promotional access at our sole discretion. We reserve the right to modify, limit, or discontinue any free tier or trial at any time without notice and without liability. Free tiers and trials are provided "as is" without any warranties or service level commitments.
5.3 Payment Processing
All payments are processed through Razorpay, our third-party payment processor. By making a payment, you agree to Razorpay's terms and conditions in addition to these Terms. We do not directly store full credit card numbers, CVV codes, or bank account details.
5.4 Billing and Renewal
- Subscriptions are billed on a recurring basis (monthly or annually, as selected by you) unless cancelled before the next billing cycle.
- Auto-Renewal: All paid subscriptions automatically renew at the end of each billing cycle at the then-current rate. You authorize us (through Razorpay) to charge your designated payment method for recurring fees.
- Price Changes: We may change subscription prices at any time. Price changes for existing subscribers will take effect at the start of the next billing cycle following 15 days' prior notice. Your continued use after the price change constitutes acceptance of the new pricing.
5.5 Refund Policy
All payments are non-refundable except as follows:
- Where a refund is mandated by applicable law (including the Consumer Protection Act, 2019)
- Where we, at our sole discretion, determine a refund is warranted due to a material Service failure directly attributable to us
Refund requests must be submitted in writing to prakhar.d@hashtechy.com within 7 days of the transaction date. We reserve the sole discretion to approve or deny refund requests.
5.6 Taxes
All fees are exclusive of applicable taxes unless stated otherwise. You are responsible for all taxes, duties, and levies (including GST, VAT, or equivalent) applicable to your subscription, except for taxes on our net income.
5.7 Chargebacks
5.8 Failed Payments
If a payment fails, we may retry the charge, restrict access to paid features, or suspend your account until the outstanding balance is resolved. You remain liable for all accrued charges.
Acceptable Use Policy
6.1 Prohibited Conduct
You agree not to use our Services to:
- Violate any applicable law, regulation, or third-party rights (including intellectual property, privacy, and publicity rights)
- Transmit, store, or process any content that is unlawful, harmful, threatening, abusive, defamatory, obscene, or otherwise objectionable
- Distribute spam, unsolicited communications, phishing attempts, malware, or any malicious content
- Attempt to gain unauthorized access to our systems, networks, accounts, or data
- Interfere with, disrupt, or overload our infrastructure, servers, or networks
- Reverse-engineer, decompile, disassemble, or attempt to derive the source code of any software used in our Services
- Scrape, crawl, or harvest data from our Services using automated means without our express written consent
- Resell, sublicense, or redistribute our Services (or any part thereof) without our express written consent
- Impersonate any person or entity, or misrepresent your affiliation with any person or entity
- Use our Services for any illegal, fraudulent, or unauthorized purpose
- Circumvent or attempt to circumvent any security measures, access controls, usage limits, or rate limits
- Use our AI-powered features to generate content that is misleading, discriminatory, defamatory, or harmful
- Use our Services in a manner that violates the terms of any third-party platform connected through our Services (including Meta Platform Terms)
- Use the Services to compete directly with LIT AI Labs or to develop a competing product
- Use the Services in violation of any applicable export control laws, trade sanctions, or embargoes (including those imposed by India, the United States, the European Union, or the United Nations)
- Access or use the Services from any jurisdiction where such use is prohibited by applicable law or sanctions
6.2 Enforcement
We reserve the right to investigate violations of this Acceptable Use Policy and take any action we deem appropriate, including but not limited to: issuing warnings, suspending or terminating your account, removing content, reporting illegal activities to law enforcement, and pursuing legal remedies. We are under no obligation to monitor user content or conduct but may do so at our discretion.
Intellectual Property
7.1 Our Intellectual Property
All rights, title, and interest in and to our Services, including but not limited to all software, algorithms, AI models, machine learning systems, source code, object code, architecture, designs, user interfaces, graphics, logos, trademarks, service marks, trade names, trade dress, domain names, patents, copyrights, trade secrets, know-how, documentation, data compilations, and all improvements, modifications, and derivative works thereof (collectively, "Company IP"), are and shall remain the sole and exclusive property of LIT AI Labs or its licensors.
Nothing in these Terms grants you any right, title, or interest in our Company IP, except for the limited license expressly granted in Section 7.3.
7.2 Trademarks
"LIT AI Labs," "Bot Made Easy," "Build E-Commerce," "Nutrify Me AI," "RapidSales," "EzeeChatbot," "Social Butterfly," and all related logos, product names, and slogans are trademarks or service marks of LIT AI Labs. You may not use our trademarks without our prior written consent. All other trademarks appearing on our Services are the property of their respective owners.
7.3 Limited License to Use Services
Subject to your compliance with these Terms and payment of all applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use our Services solely for your internal business or personal purposes as intended by the features and functionality of the Services.
This license does not include the right to:
- Modify, adapt, translate, or create derivative works of the Services
- Copy, reproduce, or distribute any part of the Services
- Sublicense, lease, rent, or lend the Services to any third party
- Use the Services to develop a competing product or service
- Access the Services for benchmarking or competitive analysis
7.4 Your Content
You retain ownership of any content, data, and materials that you upload, submit, or transmit through our Services ("User Content"). By uploading or submitting User Content, you grant LIT AI Labs a worldwide, royalty-free, non-exclusive, transferable, sublicensable license to use, reproduce, process, adapt, display, transmit, and distribute your User Content solely for the purposes of:
- Providing, maintaining, and improving the Services
- Generating anonymized and aggregated analytics
- Complying with legal obligations
- Any other purpose described in our Privacy Policy
This license survives termination of your account to the extent necessary for the above purposes and for any data that has been irreversibly anonymized.
7.5 Feedback
Any feedback, suggestions, ideas, feature requests, or recommendations you provide to us regarding the Services ("Feedback") shall become the sole and exclusive property of LIT AI Labs. We may use, incorporate, modify, and commercialize Feedback without any obligation, compensation, attribution, or restriction. You irrevocably assign all rights in Feedback to us.
7.6 DMCA / Copyright Complaints
If you believe that your copyrighted work has been infringed through our Services, please send a written notification to prakhar.d@hashtechy.com containing the information required under applicable copyright law. We will respond to valid notices and take appropriate action, including removing or disabling access to the allegedly infringing content.
Third-Party Integrations & Meta Platform Terms
8.1 Third-Party Services
Our Services may integrate with, connect to, or enable use of third-party services, platforms, APIs, and tools ("Third-Party Services"), including but not limited to Meta Platforms (Facebook, Instagram, WhatsApp, Messenger), Razorpay, AWS, Twilio, Plivo, MSG91, OpenAI, Google, and Anthropic.
8.2 Meta Platform Compliance
To the extent our Services integrate with Meta Platform APIs, you acknowledge and agree that:
- Your use of Meta-integrated features is subject to Meta's Platform Terms, Developer Policies, and Community Standards in addition to these Terms
- You will not use Meta Platform Data obtained through our Services in any manner that violates Meta's policies
- We may modify, suspend, or discontinue Meta integrations at any time if required by Meta or if Meta changes its platform terms, APIs, or policies
- If Meta revokes our access to its APIs, we shall not be liable for any resulting loss of functionality, data, or access
- You are solely responsible for complying with Meta's advertising policies, community standards, and terms of service when using our Services to interact with Meta platforms
8.3 No Endorsement
The availability of Third-Party Service integrations does not imply endorsement by LIT AI Labs of those services, nor does it imply endorsement of LIT AI Labs by those third parties, unless explicitly stated otherwise.
AI-Powered Features — Disclaimer
9.1 Nature of AI Services
Certain Services include AI-powered features that use artificial intelligence, machine learning, natural language processing, and large language models (including technology from OpenAI, Google Gemini, and Anthropic Claude) to generate content, recommendations, analysis, or other outputs ("AI Outputs").
9.2 No Guarantee of Accuracy
9.3 Assumption of Risk
You acknowledge and accept that the use of AI-powered features involves inherent risks, including the risk of inaccurate, incomplete, misleading, or inappropriate outputs. You assume all risk associated with your use of and reliance on AI Outputs. LIT AI Labs disclaims all liability for any decisions, actions, or omissions made in reliance on AI Outputs.
9.4 No Ownership of AI Outputs
AI Outputs are generated by third-party AI models and may not be unique to you. We do not guarantee that AI Outputs are original, non-infringing, or exclusive. You are responsible for ensuring that your use of AI Outputs complies with applicable intellectual property and other laws.
Data Processing & Privacy
10.1 Privacy Policy
Our collection, use, and protection of your Personal Data is governed by our Privacy Policy, which is incorporated into these Terms by reference.
10.2 Data Controller / Data Fiduciary
LIT AI Labs acts as the Data Fiduciary (under Indian law) and Data Controller (under GDPR) for Personal Data collected through our Services.
10.3 Account and Data Deletion
You may request deletion of your account and Personal Data in accordance with Section 11 of our Privacy Policy. We process deletion requests within 30 days, subject to legal retention obligations.
10.4 Meta Data Deletion
For Meta Platform Data, you may request deletion by disconnecting your Meta account from our Services, contacting us at prakhar.d@hashtechy.com, or revoking permissions via your Meta account settings. See our Privacy Policy, Sections 7 and 11 for full details.
10.5 Data Processing Agreement
For business customers requiring a Data Processing Agreement (DPA), please contact us at prakhar.d@hashtechy.com.
Disclaimer of Warranties
11.1 "As Is" Provision
11.2 Specific Disclaimers
We expressly disclaim all warranties, including but not limited to:
- Implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement
- Warranties of accuracy, reliability, or completeness of any content, data, information, or AI Outputs provided through the Services
- Warranties of uninterrupted, timely, secure, or error-free operation of the Services
- Warranties regarding the results that may be obtained from the use of the Services
- Warranties regarding compatibility with any particular hardware, software, or third-party services
- Warranties that the Services will meet your requirements or expectations
- Warranties that defects will be corrected or that the Services are free of viruses or other harmful components
11.3 Third-Party Service Disclaimers
We do not warrant or guarantee the performance, availability, accuracy, or reliability of any Third-Party Service, including Meta Platforms, payment processors, AI providers, cloud infrastructure, or any other integration. Downtime, errors, or changes by third-party providers are beyond our control and do not constitute a breach of these Terms.
11.4 Beta and Experimental Features
We may offer beta, experimental, or preview features that are provided without any warranty whatsoever. These features may be unstable, incomplete, or removed at any time.
Limitation of Liability
12.1 Exclusion of Consequential Damages
12.2 Cap on Liability
12.3 Essential Purpose
The limitations and exclusions in this Section apply regardless of whether the remedy fails of its essential purpose. You acknowledge that the fees charged reflect the allocation of risk set forth in these Terms and that we would not enter into these Terms without these limitations.
12.4 Jurisdictional Limitations
Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability shall be limited to the maximum extent permitted by applicable law.
Indemnification
13.1 Your Indemnification Obligations
You agree to indemnify, defend, and hold harmless LIT AI Labs, its directors, officers, employees, agents, affiliates, successors, and assigns (collectively, the "Indemnified Parties") from and against any and all claims, demands, suits, proceedings, liabilities, losses, damages, costs, and expenses (including reasonable attorneys' fees, litigation costs, and expert fees) arising out of or relating to:
- Your use of the Services or any activity under your account
- Your User Content or any content you transmit through the Services
- Your violation of these Terms, any applicable law, or any third-party rights (including intellectual property rights)
- Your negligence, willful misconduct, or fraud
- Any dispute between you and a third party arising from your use of the Services
- Your use of or reliance on AI Outputs
- Your violation of any third-party platform terms (including Meta Platform Terms)
- Any regulatory investigation, audit, or enforcement action arising from your use of the Services or your content
- Any claims by your customers, end users, or other third parties arising from products, services, or content you offer through our platform
13.2 Carve-Out
Your indemnification obligations under this Section shall not apply to the extent that the claim arises solely and directly from the gross negligence or willful misconduct of LIT AI Labs (as determined by a court of competent jurisdiction or arbitral tribunal in a final, non-appealable judgment).
13.3 Defense and Control
We reserve the right, at our sole discretion and at your expense, to assume the exclusive defense and control of any matter subject to indemnification by you. You agree to cooperate fully with our defense of such claims. You shall not settle any claim that imposes any obligation, liability, admission, or restriction on any Indemnified Party without our prior written consent.
Term & Termination
14.1 Term
These Terms are effective from the date you first access or use our Services and continue until terminated by either party.
14.2 Termination by You
You may terminate these Terms at any time by deleting your account and ceasing all use of our Services.
14.3 Termination by Us
We may suspend or terminate your access to the Services and/or your account at any time, for any reason or no reason, with or without notice, including but not limited to:
- Breach or suspected breach of these Terms
- Non-payment of fees
- Extended inactivity
- Requests by law enforcement or government agencies
- Discontinuation or material modification of the Services
- Technical or security issues
- Suspected fraudulent, abusive, or illegal activity
14.4 Effect of Termination
Upon termination:
- Your license to use the Services immediately terminates
- You must cease all use of the Services
- We may delete your account data in accordance with our Privacy Policy and data retention obligations
- All outstanding payment obligations become immediately due and payable
- You are not entitled to any refund for prepaid fees, except as required by applicable law
14.5 Survival
The following provisions shall survive termination of these Terms: Sections 5.5–5.8 (Refunds, Taxes, Chargebacks, Failed Payments), 7 (Intellectual Property), 9 (AI Disclaimers), 10 (Data Processing and Privacy), 11 (Disclaimer of Warranties), 12 (Limitation of Liability), 13 (Indemnification), 14.4–14.5 (Effect of Termination, Survival), 15 (Dispute Resolution), 16 (Governing Law), and 17 (General Provisions), as well as any other provision that by its nature should survive termination.
Dispute Resolution
15.1 Informal Resolution
Before initiating any formal dispute resolution proceedings, you agree to first contact us at prakhar.d@hashtechy.com and attempt to resolve the dispute informally for a period of at least 60 days. During this period, both parties agree to negotiate in good faith to resolve the dispute.
15.2 Arbitration
If the dispute cannot be resolved informally, it shall be referred to and finally resolved by binding arbitration in accordance with the Arbitration and Conciliation Act, 1996 (as amended):
| Parameter | Details |
|---|---|
| Seat of Arbitration | Ahmedabad, Gujarat, India |
| Language | English |
| Number of Arbitrators | One (1), mutually agreed upon. If parties cannot agree within 30 days, appointed per the Arbitration and Conciliation Act, 1996. |
| Arbitration Costs | Each party shall bear its own costs, unless the arbitrator determines otherwise. |
15.3 Class Action Waiver
15.4 Injunctive Relief
Notwithstanding the arbitration provisions above, either party may seek injunctive or other equitable relief from any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights, confidential information, or other proprietary rights, without the necessity of posting bond.
15.5 Limitation Period
Governing Law & Jurisdiction
16.1 Governing Law
These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.
16.2 Jurisdiction
Subject to the arbitration provisions in Section 15, the courts located in Ahmedabad, Gujarat, India shall have exclusive jurisdiction over any disputes arising out of or relating to these Terms.
General Provisions
17.1 Entire Agreement
These Terms, together with our Privacy Policy and any additional terms applicable to specific Services, constitute the entire agreement between you and LIT AI Labs regarding the subject matter hereof and supersede all prior agreements, understandings, representations, and warranties, whether written or oral.
17.2 Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall continue in full force and effect.
17.3 Waiver
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of LIT AI Labs.
17.4 Assignment
You may not assign or transfer these Terms or any rights or obligations hereunder without our prior written consent. We may freely assign or transfer these Terms, in whole or in part, without restriction and without notice to you, including in connection with a merger, acquisition, corporate reorganization, or sale of assets.
17.5 Force Majeure
We shall not be liable for any delay or failure in performance resulting from causes beyond our reasonable control, including but not limited to: acts of God, natural disasters, epidemics or pandemics, war, terrorism, civil unrest, government actions or regulations, sanctions, embargoes, labor disputes, strikes, power or internet failures, cyberattacks, failures of third-party services (including cloud providers, payment processors, AI providers, and platform APIs), and any other event beyond our reasonable control.
17.6 Notices
Notices to you may be sent via email to your registered email address, through in-platform notifications, or by posting on our Website. Notices to us must be sent by email to prakhar.d@hashtechy.com or by registered post to our registered address. Notices are deemed received when sent (for email), when posted (for website notices), or when delivered (for physical mail).
17.7 No Third-Party Beneficiaries
These Terms do not confer any rights, benefits, or remedies on any third party, except as expressly provided herein.
17.8 Independent Contractors
The relationship between you and LIT AI Labs is that of independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, franchisor-franchisee, or employment relationship.
17.9 Headings
Section headings are for convenience only and shall not affect the interpretation of these Terms.
17.10 Electronic Communications Consent
By using our Services, you consent to receive communications from us electronically, including emails, push notifications, in-platform messages, and notices posted on our Website. You agree that all agreements, notices, disclosures, and other communications provided electronically satisfy any legal requirement that such communications be in writing.
17.11 Cumulative Remedies
The rights and remedies available to us under these Terms are cumulative and in addition to (not in lieu of) any other rights or remedies available at law or in equity.
17.12 Interpretation
In these Terms: (a) "including" and "such as" mean "including, without limitation"; (b) references to "days" mean calendar days unless specified otherwise; (c) headings are for reference only; (d) the singular includes the plural and vice versa; (e) any ambiguity in these Terms shall not be construed against the drafting party.
17.13 Language
These Terms are drafted in English. In the event of any translation for convenience, the English version shall prevail in case of any discrepancy.
Contact Information
For any questions, concerns, or notices regarding these Terms, please contact us at: