This page explains how users can request deletion of their personal data from LIT AI Labs Private Limited products and services, including RapidSales.
Meta requires developers to provide data deletion information for app users, and any deletion callback URL configured in the Meta App Dashboard must use HTTPS.
Company Information
What Data Can Be Deleted
You may request deletion of personal data associated with your account or usage of our services, including:
- Name
- Email address
- Phone number
- Account profile details
- Meta or WhatsApp integration data linked to your account
- Uploaded contact data, where applicable
- Campaign-related personal data, where applicable
- Communication logs, where deletion is legally permitted
- Platform usage data linked to your account
How to Request Data Deletion
To request deletion of your data, please contact us at:
Please include the following information in your request:
- Your full name
- Your registered email address
- Your phone number, if linked to your account
- Business name, if applicable
- Product name, for example RapidSales
- Reason for deletion (optional)
- Any specific data you want deleted
Verification Process
To protect user data, we may verify your identity before processing your deletion request.
We may request:
- Confirmation from your registered email address
- Account ownership verification
- Business authorization if the request relates to a company account
- Additional information necessary to identify your data
Deletion Timeline
After receiving and verifying your request, we will process the deletion within a reasonable timeframe unless a longer retention period is required by law, technical limitations, security obligations, billing requirements, dispute resolution, or fraud prevention.
- Active system data will be deleted or anonymized where reasonably possible
- Backup copies may take additional time to expire or be overwritten according to our backup retention schedule
Data We May Retain
We may retain limited information where necessary for:
- Legal compliance
- Tax and accounting obligations
- Invoice and payment records
- Security monitoring and fraud prevention
- Dispute resolution
- Platform abuse investigations
- Compliance with Meta, WhatsApp, or other third-party platform requirements
- Enforcement of our Terms of Service
Deleting Meta or WhatsApp Connected Data
If you connected Meta or WhatsApp services to our platform, you may request deletion of data processed by us through our systems.
Some information may also be stored or processed directly by Meta, WhatsApp, or your own Meta Business Account. You may need to manage or remove that information directly through your Meta or WhatsApp Business settings.
Removing App Access from Meta
You can remove our application's access from your Meta account by following these general steps:
- Go to your Facebook or Meta account settings
- Open Settings & Privacy
- Go to Apps and Websites or connected business integrations
- Find our app or product name
- Remove access
Data Deletion Request Status
After we process your request, we may send a confirmation email to your registered email address.
If we cannot fully delete certain information due to legal, security, tax, billing, fraud prevention, or compliance obligations, we will inform you where reasonably possible.
Contact
For data deletion requests or privacy-related questions, please contact: